*ER wait times are door to clinical professional and can change quickly depending on the urgency of patients that arrive by ambulance. Lutheran Health Network provides care to patients with life-threatening illnesses first.
When an emergency arises, it's comforting to know Dupont Hospital's emergency department delivers the care you need through:
- Board-certified emergency medicine physicians
- ER nurses certified in ACLS, PALS and TNCC
- All digital diagnostic equipment
- Fully equipped surgical suites
- Fast access to the network's comprehensive critical care services
- Online check-in for serious conditions that aren't life-threatening
The ER is also accredited as a chest pain center by the American College of Cardiology Accreditation Services and participates in Lutheran Hospital's Level 1 Heart program.
ER Online Check-In
If you have a medical emergency, call 911 immediately.
If you need to visit the ER with a serious injury or illness that isn't life-threatening, consider online check-in. This free, easy-to-use service allows you to choose your designated treatment time online and then wait in the comfort of your own home until that time.
Patients are seen by a healthcare provider as close to their designated time as possible. However, since ER staff must treat patients based on severity of illness or injury, your time is not guaranteed. This service does not allow patients to skip in front of other visitors; all patients are seen based on the hospital's standard triage and queuing process.
FAQs: ER Online Check-In
Q. Is my reservation time a guarantee?
Q. What does this service cost?
Q. Can I use ER Check-In even if I do not have insurance? What about Medicare or Medicaid?
Q. What if I check-in, and then start feeling a lot worse?
Q. When I arrive, will I see a doctor right away?
Q. I don't need to go to the ER anymore. How do I cancel my check-in time?
Q. I checked in online, but now I cannot get there on time. Can I adjust my time?
ER Wait Times
ER wait times are provided as an informational service to the public. They are approximate and are based on a rolling 60-minute average that is updated every 15 minutes. The times are the direct output from the ER clinical computers.
FAQs: ER Wait Time
What does the time mean?
The ER wait time is defined as the amount of time that passes from the time the patient checks in at the ER desk to the time he or she is initially seen by a physician, physician assistant or nurse practitioner. Wait times are always dependent on the severity of the illnesses and injuries of other patients also in the ER. Patients with life-threatening conditions are always treated first.
Does posting the wait times affect how patients are prioritized?
Although the goal is to see each patient quickly, patients with life-threatening conditions are always treated first.
How does the ER maintain quality care if speed is the priority?
Quality care always comes first. Our ER process focuses on getting patients into rooms and seen by a clinical professional as quickly as possible for diagnosis and treatment after appropriate triage.
Is posting the wait times really necessary for an emergency room?
In many emergency rooms across the country, wait times have been increasing. LHN wants to ensure patients that it is dedicated to not only offering quality care but also providing that care as efficiently as possible.
All emergency department patients receive a medical screening exam regardless of their ability to pay.